If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly. Please email firstname.lastname@example.org or complete our feedback form available in the client waiting area.
If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:
Fill out a complaint form online at hcc.vic.gov.au or
Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.
If the Client is and NDIS participant and is not satisfied or does not want to talk to us directly, they can contact the NDIS Quality & Safeguard Commission by calling 1800 035 544. You can also complete a complaint form online:
All our staff are required to understand and apply the NDIS Commission – Code of Conduct in their roles in ensuring our obligation to meeting the NDIS Quality and Safeguard Commission requirements. You can view the NDIS commission – Code of Conduct summary for workers.